Your Name

Organization

Primary Service Area (County)

Secondary Service Area

Email:

Phone number

How often do you encounter problems or errors when uploading customer documents using the ABE website?

Were you able to try again or come back later and successfully upload the documents?

When you use ABE, what type of Internet connection are you using most often?

Have you encountered problems when trying to upload a photograph of a document that you've taken with your phone or tablet?

Have you noticed that when you encounter problems, you are trying to upload a specific file type?

If so, what type of file (what is the extension after the period in the file)

Have you received an error message that the file you are trying to upload is too large (>2MB)?

If so, were you able to break up the file into smaller files and upload the smaller files successfully?

Please describe any other types of errors you have experienced when trying to upload documents in ABE.

Is there anything else you can tell us about when, where or how you were using the ABE document upload feature when you received an error, that would help us diagnose the underlying issue? If possible, please share application numbers (T number only, do not include name or other personal identifying information) of any applications where you had problems uploading documents.